2017-2018 Graduate Catalog


INSC 71120 Business Process Management

This course provides an overview of Business Process Management (BPM) as both a management discipline and as a set of enabling techniques to analyze and design business operations. The course teaches the student the key concepts, terms, methodologies, techniques in BPM. It describes the nature of business processes and how to apply the tools and techniques to improve and reengineer business processes and procedures. Students will learn about the practices that are making "process thinking" a new approach to solving business problems and are continuously improving organizational performance. Students will learn how to apply critical success factors and discover the pitfalls to avoid. In addition, students will practice key process measurement skills on case studies and apply these to their own organization through connection exercises.